Refund policy
Return & Refund Policy
Last Updated: August 21, 2026
Overview
At NAUVARO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it
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Be in its original packaging
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Include all original tags, accessories, manuals, and components, where applicable
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Be accompanied by proof of purchase or your order number
Please review the conditions below before requesting a return.
1 – How to Start a Return
To request a return, please contact us within 30 days of receiving your order.
Email: contact@nauvaroo.com
Please include:
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Your full name
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Your order number
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The reason for your return
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Photos or videos if the product is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with the necessary return instructions and the appropriate return address.
Items returned without prior authorization may not be accepted.
2 – Return Shipping
Customers must contact us before returning any product.
Once your return has been approved, we will provide you with the appropriate return instructions and return destination.
Please do not send products to any address shown on shipping labels or packaging unless specifically instructed by our customer support team.
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
3 – Damaged, Defective or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your product arrives:
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Damaged
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Defective
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Incorrect
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Missing essential components
Please contact us at contact@nauvaroo.com as soon as possible.
Include your order number and clear photos or videos showing the issue.
After reviewing your request, we may offer an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.
4 – Non-Returnable Items
Certain types of products may not be eligible for return, including:
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Perishable goods
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Personalized or custom-made products
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Personal care or hygiene products that have been opened or used
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Products that cannot be returned for health or hygiene reasons once opened
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Final sale or clearance items where permitted by applicable law
Additional product-specific exclusions may be disclosed on the applicable product page.
If you are unsure whether your product qualifies for a return, please contact us before sending it back.
5 – Exchanges
If you would like to request an exchange, please contact:
Depending on the circumstances and product availability, we may provide instructions for returning the original product and obtaining a replacement.
Exchange requests must be made within the applicable 30-day return period.
6 – Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, we may not be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.
7 – European Union 14-Day Cooling-Off Period
If applicable to your purchase under European Union consumer protection law, you may have the legal right to cancel or return an eligible order within 14 days without providing a reason.
This statutory right is separate from our 30-day return policy.
Returned products must satisfy applicable return conditions, subject to any rights or exceptions provided by law.
Nothing in this policy limits mandatory consumer rights available under applicable law.
8 – Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.
If approved, the refund will be initiated to your original payment method.
We aim to process approved refunds within 3 business days after the return has been inspected and approved.
Please note that banks, credit card companies, and payment providers may require additional time to process and display the refund.
The time required for the funds to appear in your account is controlled by your payment provider and may vary.
If you believe an approved refund has not been received after a reasonable processing period, please contact:
9 – 30-Day Satisfaction Guarantee
We stand behind the products offered through NAUVARO.
If you are not satisfied with an eligible purchase, you may contact us within 30 days of receiving your order to request a return.
To qualify, the request must comply with the eligibility requirements and conditions described in this Return & Refund Policy.
Depending on the circumstances, an approved request may result in a refund or exchange.
Our 30-day guarantee does not limit any additional rights you may have under applicable consumer protection laws.
10 – Late or Missing Refunds
If you have received confirmation that your refund was processed but have not yet received the funds:
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Check your bank or payment account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
11 – Contact Us
If you have questions about a return, refund, exchange, damaged product, or this policy, please contact us:
NAUVARO
Email: contact@nauvaroo.com
Website: nauvaroo.com