Shipping policy
Shipping Policy
Last Updated: August 21, 2026
At NAUVARO, we aim to provide a simple and reliable shipping experience. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking, and other important shipping information.
1 – Order Processing
We aim to process all orders within 1–3 business days after payment has been successfully received and the order has been confirmed.
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
2 – Shipping Methods & Costs
We currently offer:
Standard Shipping – FREE
There are no shipping charges for standard delivery unless a different shipping cost is clearly displayed during checkout.
Any available expedited or alternative shipping options, if offered, will be displayed at checkout together with the applicable cost.
3 – Shipping Regions
NAUVARO ships to customers in many countries and regions worldwide.
Shipping availability depends on the destination, product, carrier availability, and other logistical considerations.
If your country or region is not available during checkout, please contact us at:
We will do our best to assist you.
4 – Estimated Delivery Time
Our estimated standard delivery time is:
7–12 business days after your order has been shipped.
Please note that delivery times are estimates and not guaranteed.
Actual delivery times may vary due to factors outside our reasonable control, including:
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Carrier delays
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Customs clearance
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Weather conditions
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Transportation disruptions
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High-volume shipping periods
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Public holidays
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Incorrect or incomplete shipping information
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Destination-specific delivery conditions
5 – Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking information when available.
Tracking information generally becomes active within 24–48 hours after shipment.
In some cases, carriers may require additional time to update tracking information.
6 – International Shipping, Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country's authorities.
Unless otherwise clearly stated during checkout, these charges are not included in the product price or standard shipping cost and may be the responsibility of the customer.
NAUVARO does not control customs processing times or charges imposed by local authorities.
Customers are responsible for complying with applicable import requirements in their destination country.
7 – Delayed Orders
Occasionally, orders may experience delays due to circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please:
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Check your tracking information for the latest update.
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Confirm that the shipping address provided with your order is correct.
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Check with household members, neighbors, or your local carrier where appropriate.
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Contact us if you require additional assistance.
For assistance, please email:
8 – Missing or Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 7 days of the recorded delivery date.
Email: contact@nauvaroo.com
Please include:
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Your full name
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Your order number
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Your shipping address
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Any relevant tracking information
We will review the situation and, where appropriate, work with the shipping carrier or fulfillment provider to help investigate the shipment.
The outcome of lost or missing package claims may depend on carrier investigation results and applicable consumer protection laws.
9 – Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
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Full name
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Street address
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Apartment or unit number, where applicable
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City
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State or province
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Postal or ZIP code
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Country
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Phone number
If you notice an error after placing your order, please contact us immediately at:
We will make reasonable efforts to update the information before the order is processed or shipped.
However, once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.
Additional shipping costs resulting from incorrect or incomplete information may be the customer's responsibility where permitted by applicable law.
10 – Returned or Undeliverable Packages
A package may be returned to the sender if:
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The shipping address is incorrect or incomplete
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Delivery is refused
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The package is not collected from the carrier
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The carrier is unable to complete delivery
If your package is returned as undeliverable, please contact us so we can review the available options.
Additional shipping charges may apply for reshipment where the delivery failure resulted from incorrect information supplied by the customer or failure to collect the shipment.
11 – Multiple Packages
Depending on product availability and fulfillment locations, an order containing multiple items may occasionally be shipped in separate packages.
If this occurs, you may receive more than one tracking number, and individual packages may arrive on different dates.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
12 – Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, changes or cancellations may no longer be possible.
If the order has already shipped, please refer to our Return & Refund Policy after receiving the package.
13 – Returns & Exchanges
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Eligible return requests must generally be submitted within our 30-day return period, subject to the conditions and exclusions stated in that policy.
Please contact us before returning any product so that we can provide the appropriate return instructions.
14 – Contact Us
If you have questions regarding your shipment, tracking information, delivery, or this Shipping Policy, please contact us:
NAUVARO
Email: contact@nauvaroo.com
Website: nauvaroo.com